Privacy & Security
We do not trade, sell or exchange your personal
information with Anyone. And we take great care to make sure your credit card information is safe. The only information we collect is your Name Address and Phone number for Shipping.
All transactions on our web site are secured will SSL. No one with our company will have access to your credit card number. When you place an Order with us your credit card information is automatically send to our bank. We never see are have access to your credit card information.
We ship all tree orders by Fedex or the USPS. We ship all west coast orders on Monday, Central US on Monday & Tuesday, and East coast orders Monday, Tuesdays And Weds days.
We do not ship Internationally.
We do not ship to Canada, Mexico, Alaska, Hawaii, Puerto Rico and US Virgin Islands.
We do not ship to PO Boxes.
If we have a valid E-mail address we will e-mail you a tricking number.
We also need a phone number for shipping by Fedex.
Damaged, Defective or Wrong item.
If your order is damaged in shipment contact the shipper and contact Green Thumb Bonsai so we can File a claim. Be sure to save the box and all packing supplys. We will only give a refund or replace the item after the shipper pays the claim.
If the item is a defective or wrong item then give us a call and we will take care if it. Shipping is based on price. On some items the shipping cost may be to high in that event we will credit any over payment back to your credit card. We take the upmost care in packing your trees for shipping but once it leaves our nursery we have no control over it.
The picture you see on our web site will be the tree you get except with the starter plants. We will ship you the best starter plants we have.